Human Resource Management In Hospitality Industry

  What is Change Management ?     Today, people are addressed by rapid ongoing changes in every corner of life. Given the speed at which the market is moving, many companies are out of their breath and struggle to keep the ladder up. This means that successful business today depends on the ability of management to monitor and adapt to fast moving changes. Organizations are adapting functional countermeasures to be fast, reliable and comprehensive to survive in this business environment. Meanwhile, change management is one survival key for many organizations in the current technological age.            Change management is defined as a systematic activity to prepare an organization for ongoing environmental changes in a business and operation context (Ahn,  Thiagarajan,  &  Ramasubramanian,  n.d.).  To identify the need for change requires a thorough understanding of the current state of ...

  Defining Ethics Ethics is defined by the Compact Oxford Dictionary as being ‘related to morals, treating of moral questions’, and ethical is defined as ‘relating to morality’. Morality is defined as ‘having moral qualities or endowments’ and moral is defined as ‘of or pertaining to the distinction between right and wrong’. Petrick and Quinn (1997: 42) wrote that ethics ‘is the study of individual and collective moral awareness, judgement, character and conduct’. Hamlin et al (2001: 98) noted that ethics is concerned with rules or principles that help us to distinguish right and wrong.            Clearly, ethics is concerned with matters of right and wrong and therefore involves moral judgements. Even if ethics and morality are not the same, the two are closely linked. As Clegg et al (2007: 111) put it: ‘We understand ethics as the social organizing of morality.’ Simplistically, ethics could be described as being about behavior wh...

What is Organization Culture ?      Organizational culture is an important concept for the people profession. The work of HR and L&D  influences and is influenced by organizational culture because every organization is made up of human relationships and human interactions. Culture is therefore central to the role of the profession and must be managed and developed accordingly. One of HR’s fundamental roles is organizing and coordinating the workforce to deliver value and success. HR systems and processes are part of this, but on their own are not enough for an organization to make real progress. Workplace norms, values and behaviors, traditions, perspectives and beliefs of individuals are also crucial. It’s these shared characteristics among people within the same organization that create its organizational culture. According to Ashkanasy, Wilderom, & Peterson, 2000; Lundberg, 2001; Martin (2002) emphasize that an organizational culture is a socially learn...

What is Globalization?   Globalization is “a process by which the people of the world are united into a single society. This process is a combination of Economic, technological, Socio Cultural, and political forces. However, from the point of view of business with which we are concerned here, globalization should be taken on the basis of economic and technological forces only though organizations opting for global business have to take care of socio-cultural and political forces of the countries concerned while implementing their strategies. From this point of view, degree of globalization is measured on the following features: Goods and Services : exports and imports as a proportion of national income. Human resource: inward/outward migration flows in relation to total national population. Capital : inward/outward direct investment as a proportion of national income. Technology: international research and development flows, proportion of population using particular inventions p...

Defining employee engagement     Employee engagement is the level of commitment and involvement an employee has towards his/her organization and its values. It has been defined more completely as when employees feel positive emotions toward their work, find their work to be personally meaningful, consider their workload to be manageable, and have hope about the future of their work (Saks, 2006). Karsan and Kruse (2011) defines that employee engagement is the extent to which employees are motivated to contribute to organizational success and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals. Kahn (1990: 894) defined employee engagement as ‘the harnessing of organization members’ selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performances’. Drivers of employee engagement   To be able to do anything about engagement ...

   If people are the greatest creators of value in organizations, then good performance management is critical for an organization’s success. Employees need to understand what’s expected of them, and to achieve those goals they must be managed so that they’re motivated, have the necessary skills, resources and support, and are accountable. Performance management aims to monitor, maintain and improve employee performance in line with an organization’s objectives. What is Performance Management?          Performance management, defined as a systematic process for improving individual, team and organizational performance. Performance management is the attempt to maximize this value creation and ensure that employees contribute to business objectives. It brings together many principles that enable good people management practice, including learning and development, performance measurement and organizational development. As defined by A...