Human Resource Management In Hospitality Industry

What is Organization Culture ?      Organizational culture is an important concept for the people profession. The work of HR and L&D  influences and is influenced by organizational culture because every organization is made up of human relationships and human interactions. Culture is therefore central to the role of the profession and must be managed and developed accordingly. One of HR’s fundamental roles is organizing and coordinating the workforce to deliver value and success. HR systems and processes are part of this, but on their own are not enough for an organization to make real progress. Workplace norms, values and behaviors, traditions, perspectives and beliefs of individuals are also crucial. It’s these shared characteristics among people within the same organization that create its organizational culture. According to Ashkanasy, Wilderom, & Peterson, 2000; Lundberg, 2001; Martin (2002) emphasize that an organizational culture is a socially learn...

What is Globalization?   Globalization is “a process by which the people of the world are united into a single society. This process is a combination of Economic, technological, Socio Cultural, and political forces. However, from the point of view of business with which we are concerned here, globalization should be taken on the basis of economic and technological forces only though organizations opting for global business have to take care of socio-cultural and political forces of the countries concerned while implementing their strategies. From this point of view, degree of globalization is measured on the following features: Goods and Services : exports and imports as a proportion of national income. Human resource: inward/outward migration flows in relation to total national population. Capital : inward/outward direct investment as a proportion of national income. Technology: international research and development flows, proportion of population using particular inventions p...

Defining employee engagement     Employee engagement is the level of commitment and involvement an employee has towards his/her organization and its values. It has been defined more completely as when employees feel positive emotions toward their work, find their work to be personally meaningful, consider their workload to be manageable, and have hope about the future of their work (Saks, 2006). Karsan and Kruse (2011) defines that employee engagement is the extent to which employees are motivated to contribute to organizational success and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals. Kahn (1990: 894) defined employee engagement as ‘the harnessing of organization members’ selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performances’. Drivers of employee engagement   To be able to do anything about engagement ...

   If people are the greatest creators of value in organizations, then good performance management is critical for an organization’s success. Employees need to understand what’s expected of them, and to achieve those goals they must be managed so that they’re motivated, have the necessary skills, resources and support, and are accountable. Performance management aims to monitor, maintain and improve employee performance in line with an organization’s objectives. What is Performance Management?          Performance management, defined as a systematic process for improving individual, team and organizational performance. Performance management is the attempt to maximize this value creation and ensure that employees contribute to business objectives. It brings together many principles that enable good people management practice, including learning and development, performance measurement and organizational development. As defined by A...

  Work Design     Workplace Design & Human Resource Management Workplace Planning Work design is the establishment of work processes and environments that improve organizational performance and productivity, guarantee that the organization becomes a "great place to work," and are conducive to the health, safety, and well-being of its employees. Work entails putting forth effort and applying information and abilities to accomplish a goal. Work systems are the processes, methods, and strategies that are used to complete tasks. Workplace design, working conditions, and how people are treated at work by their managers and coworkers, as well as the work system, make up the work environment. Within the framework of the work system and the work environment, work design is strongly linked to job design (Armstrong, 2014). Job Design           Job Planning Job design outlines the contents of jobs in order to suit work requirements as well as the job ...

What is employee relations in an organization? Employee Relations is a set of organizational functions and practices that deals with issues related to people as staffing, compensation and benefits, performance management, organization development, health and safety, communication, and administration. According to Michael (2005) defined that Employee Relations is to manage relationship between employer and employees with ultimate objectivity of achieving optimum level of productivity in terms of goods and services, employee motivation taking preventive measures to resolve problems that affect adversely the working environment. Competition forced Employee Relations to perform a strategic role as a business partner instead of adopting ER practices only to take disciplinary actions and advocating employees. Employee Relation handlers, basically human resource department (HRD) exercise their expertise to provide guidelines to the line managers how to improve performance and behavior of ...

  Defining Learning & Development Learning and development is a systematic process to enhance an employee’s skills, knowledge, and competency, resulting in better performance in a work setting. Specifically,  learning  is concerned with the acquisition of knowledge, skills, and attitudes.  Development  is the broadening and deepening of knowledge in line with one’s development goals.           The goal of learning and development is to develop or change the behavior of individuals or groups for the better, sharing knowledge and insights that enable them to do their work better, or cultivate attitudes that help them perform better ( Lievens, 2011 ).           As the hospitality industry keeps growing, even faster than the global economy, it has an opportunity to play a key role in creating high-quality employment opportunities (WEF, 2017). However, there is also a clou...